Customer Service Solutions With High Lifetime Value
IperiaVX for Customer Service
Customer-facing service groups are the front line of the enterprise. With the increasing commoditization of products and services, customer service departments have become a key differentiator, with a strong effect on customer loyalty and the cost of business operations.
With shrinking budgets, however, customer service groups must learn to do more with less – to find solutions that help them work smarter. And with the advent of mobile and telecommuting customer service reps, the right solution must be able to incorporate the efficiencies of unified messaging tools, improving productivity and responsiveness from any location.
Smarter Call Center Communication
IperiaVX for Customer Service simplifies the way customers communicate with you, and the way your people connect with each other, for greater productivity and efficiency. The Customer Service solution suite also features robust voice applications that support mobile and virtual (telecommuting) customer service teams.
Here’s what happens with the IperiaVX Customer Service solution in place:
- Web portals and IVRs direct customers to the most appropriate contact, for cost-effective communication
- Customer inquiries are handled in a single call, without handoffs or callbacks, improving customer satisfaction with call center interactions
- Calls are recorded for training purposes and regulatory compliance
- Click-to-conference functions enable streamlined call resolution
- Customer service seamlessly reps receive calls at the office or out in the field, for greater responsiveness and productivity
Higher customer satisfaction. Lower telecom costs. Simplified communication. The IperiaVX Customer Service solution delivers all this and more. Contact the Iperia Solution Team to get started.