High Technology Communication Solutions
When people talk about the world of work has changed, no other industry reflects this change as much as the world of high technology.
Whereas other industries are coming to grips with the concept of a highly mobile and distributed workforce, high tech is the proving ground. Sales teams are distributed in major cities on six continents, working with clients, partners and prospects, and generating leads at global trade shows. Business development teams are working offsite at various client companies to develop and install new solutions. Consultants and service professionals are responding to standard and unexpected maintenance requests, anywhere in the world.
The mobile aspect alone creates enormous complexity. When you consider the needs of a high tech company’s virtual workers, knowledge workers, and call center reps on top of their mobile workforce, the thought of finding a smart communication solution to increase productivity, efficiency, and ROI can be overwhelming.
This makes IperiaVX solution suites remarkable, for their ability to unify communication options and simplify the way people communicate with other people. For example:
- Increased efficiency with visual messaging. Consolidating multiple channels of communication into one source – an email client, a Web-based portal, or mobile device – frees up people from checking multiple voicemail and email systems, so they can focus on getting down to business.
- Better productivity with instant conferencing and a single point of contact. Reducing the communication delays between people, which cut into efficient operations, is at the core of Iperia’s solution set. Employees can be reached by one number, on the road or at the desk. Conference calls can be initiated on the fly, with automated dialing and without reservations, bridge lines, or passcodes.
- Higher ROI through greater customer satisfaction. Let customers reach employees on the first try, and get their business handled in one call. This makes for loyal customers who deliver a higher lifetime value. Reduced customer churn means lower client acquisition costs. It’s a simple formula - greater revenues and lower expenses equals higher ROI.
The communication needs of a high technology company deserve a high technology response. Contact the Iperia Solution Team for the smarter communication solution.