Financial Services Communication Solutions
Large financial organizations depend on rapid, robust communication. They have to be agile to take advantage of opportunities in their fast-moving industry, maintain high-touch customer service for keeping the trust of their clients, and continue to be more productive with their time and assets.
Additionally, they have very specific and unique concerns to address. Financial services companies are more strictly regulated than ever before, and the level of security required for them to do business and - stay in business – must not be compromised.
Iperia’s products and solutions convincingly meet the high bar set within the financial services industry:
- Smarter, faster communication. Iperia’s solution suites include reservation-less conferencing, initiated from any office phone or out on the road with a thin-client application on a mobile device. Connect and collaborate immediately, and take advantage of new revenue-generation opportunities.
- Single number reachability for increased productivity. Phone tag and other communication bottlenecks slow down knowledge workers, virtual workers, and the mobile workforce. Having multiple voice and data messaging systems only adds to the potential for delay. Iperia solutions let workers direct communications to the right device at the right time, and efficiently combine multiple messaging systems onto a PC or handheld device.
- Customer loyalty. From the customer’s perspective, getting in touch with someone on the first try, having their requests handled in the first call, and building trust in the organization is key. Iperia helps your organization build this confidence, and your customer’s lifetime value, all through the same productivity enhancements listed above.
- Full compliance, with no change in security. Iperia’s solutions include call management, reporting, and recording for compliance, and the software-based solution leverages the security of existing web application servers and SIP service.