I just finished listening to CEO David Jodoin’s “Voice Enabling Enterprise Business Applications” industry perspective at the Unified Communications Conference, and thought I’d share a copy of the slide deck here for those of you who couldn’t join us in Boston. (The streets are shut down for the Red Sox World Series celebration, so getting here has been a problem even for some folks already registered for the conference!)

Three top-level thoughts about unified communications and service creation, in summary:

1. Don’t think about integrating technologies and applications until you decide how you want to integrate your businesses processes.

2. Consider the security ramifications of what you’re integrating before you start.

3. Services need to be created based on specific user roles and responsibilities, so make sure that whatever services you deliver are ones that your users actually want to use.

If you want your own copy of the presentation, just contact us.

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